Privacy Policy
1. Introduction
This Privacy Policy explains how CntX (a brand operated by SaaSOvation SAS) collects, uses, and protects personal data.
SaaSOvation SAS is a French company registered with the RCS under number 983 593 575, with its registered office at:
SaaSOvation SAS
14 rue Saint-Sauveur
75002 Paris
France
SaaSOvation SAS acts as the Data Controller for personal data processed in connection with the use of CntX.
This policy applies to all users of the CntX platform and visitors to our websites and complies with the EU General Data Protection Regulation (GDPR).
For any privacy-related questions, please contact:
privacy@cntx.app
2. Data We Collect
We may collect the following categories of personal data:
2.1 Identification Data
- First and last name
- Email address
- Company name
- Job title or role
- Website
- Account profile information
2.2 Business & Application Data
- Workspace and company information entered by users
- Content, insights, files and metadata created or uploaded within CntX
- Marketing context and configuration data
2.3 Usage & Analytics Data
- Application activity logs
- Page views and feature usage
- Referrer and campaign source
2.4 Technical Data
- Browser and device information
- Operating system
- IP address
- Session identifiers
- Cookies and tracking data
2.5 Billing Data (if applicable)
- Subscription and plan details
- Payment identifiers processed via Stripe
We do not intentionally collect sensitive personal data (such as health, religion or political opinions). Users are responsible for ensuring such data is not uploaded to the platform.
3. Purpose of Processing
We process personal data for the following purposes:
- To provide and operate the CntX platform
- To create and manage user accounts and workspaces
- To personalize onboarding, recommendations and workflows
- To provide customer support
- To improve product performance and user experience
- To ensure platform security and prevent misuse
- To process subscriptions and billing
- To send important service-related notifications
- To send marketing communications where permitted
4. Legal Basis for Processing
Processing is based on one or more of the following legal grounds:
- Contract performance — when processing is necessary to deliver the service
- Legitimate interest — analytics, product improvement, fraud prevention
- Legal obligation — accounting and tax retention requirements
- Consent — for marketing communications and cookies where required
5. Data Sharing & Sub-Processors
We may share personal data with trusted third-party service providers acting as data processors, strictly for operating the service. These may include:
- Payment and billing providers (such as Stripe)
- Email delivery services
- Analytics tools
- Cloud hosting and infrastructure providers
- AI service providers used for content generation
- CRM and customer communication tools
Some providers may process data outside the European Union. Where applicable, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards.
We do not sell personal data.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.
Users may request account and data deletion from within the application or by contacting us.
7. Data Hosting & Transfers
CntX infrastructure is primarily hosted within the European Union. Some third-party processors may store or transfer data internationally, in which case appropriate safeguards are applied.
8. Your Rights (GDPR)
Users located in the European Union have the right to:
- Access their personal data
- Rectify inaccurate or incomplete data
- Request deletion of their data
- Restrict or object to processing
- Withdraw consent where applicable
- Port their data to another provider
Requests may be submitted to:
privacy@cntx.app
We may verify identity before responding.
9. Cookies & Tracking
CntX uses cookies and similar technologies to:
- Maintain sessions
- Improve user experience
- Analyze usage
Where required, consent will be requested.
10. Security
We implement technical and organizational measures to protect data, including:
- Access restriction
- Encrypted communications
- Secure infrastructure practices
- Activity monitoring
However, no system is completely risk-free.
11. Children’s Data
CntX is not intended for children under 16. We do not knowingly collect data from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
13. Contact
For any privacy questions or concerns:
SaaSOvation SAS
14 rue Saint-Sauveur
75002 Paris
France